Professional Services

Technical excellence serving your business at every stage of your project: from End-to-End Lead Strategy to the Cisco Lifecycle model.

Collabora defines the «End-To-End Lead Strategy» as a high-value approach. It begins with sales and pre-sales support — driven by Demos, Proof of Value, HLD — and extends to post-sales delivery and management through Training on the Job sessions. The cycle concludes with Tier-2 technical support, ensuring long-term loyalty for both Customers and Resellers.

Working alongside ICT industry operators, Collabora acts as a genuine business accelerator, serving as a strategic tool for both distributors and vendors alike.

Collabora applies its strategy to the new Cisco Lifecycle model, supporting Partners at every stage: from planning and operational management to delivery and post-sales support. Our goal is to maximize technological efficiency and eliminate complexity, ensuring measurable results and uncompromising business continuity.

Below are the specific services we offer:

Pre-Sales

Solution
▪  Technical Support
▪  Sales Support
▪  Demo Live and POC

Study
▪  Survey
▪  Assessment and Design

Proposal
▪  BOM Production
▪  HLD Documentation Release

Delivery

Onboarding
▪  Project KPI Definition
▪  Solution Startup
▪  License Provisioning

Implementation
▪  On-site or remote solution configuration
▪  Solution Tuning
▪  Training on the Job
▪  LLD Documentation Release

Post-Sales

Adoption
▪  Solution Optimization and Integration
▪  Customer Success Manager as a Service (CSMaaS)
▪  Solution Scalability
▪  First and second level support

Managed Services
▪  Monitoring & Detection Service